Welcome to Rivil Civil! These Terms & Conditions govern your use of our website and services. By accessing or purchasing from Rivil Civil, you agree to comply with the terms outlined below. Please read them carefully.
GENERAL INFORMATION
This website is owned and operated by Rivil Civil.
We reserve the right to modify, update, or discontinue any part of our website and services without prior notice.
By using our website, you confirm that you are at least 18 years old or have parental consent.
Our terms and policies apply to all visitors, customers, and users of the website.
The content, images, and information displayed on the website are subject to copyright and cannot be used without prior written permission from Rivil Civil.
ORDERS & PAYMENTS
Orders are processed once full payment is received.
We accept multiple payment methods, including:
Credit/Debit Cards (Visa, Mastercard, American Express, etc.)
UPI and Net Banking
Secure Payment Gateways
Digital Wallets (if applicable)
A 10% discount is applicable on all prepaid orders.
Prices may be subject to change without prior notice. However, once an order is confirmed, the price at the time of purchase will be honored.
Rivil Civil reserves the right to refuse or cancel orders at any time due to pricing errors, stock unavailability, or suspicion of fraudulent activity.
Payment transactions are securely encrypted to ensure customer data protection.
SHIPPING & DELIVERY
We ship all over India and internationally.
Orders are typically processed within 2-5 business days.
Estimated delivery time depends on the location and courier service used, usually ranging from 5-10 business days.
Prepaid orders qualify for free shipping, while COD orders may have additional charges.
Customers availing prepaid payment options will receive a 10% discount on their order.
Customers are responsible for any applicable customs duties or import taxes imposed by their country.
We are not responsible for shipping delays due to courier issues, weather conditions, strikes, or unforeseen circumstances.
If an order is undeliverable due to incorrect shipping details, the customer will bear the reshipping cost.
EXCHANGE POLICY
Items can be exchanged within 14 days of delivery.
Products must be in their original, unused condition with all tags, packaging, and accessories intact.
Exchanges are allowed only for size or color variations; no refunds will be issued.
Sale, clearance, and customized items cannot be exchanged.
If you receive a defective or incorrect item, please contact our customer service within 48 hours of delivery for resolution.
Exchange requests can be made by emailing rivilcivil@gmail.com with the order details and reason for exchange.
Customers may be responsible for exchange shipping charges, except in cases where the product was received damaged or incorrect.
CANCELLATION POLICY
Orders can be canceled within 48 hours of placement.
Once an order has been shipped, cancellation is not possible.
If an order is canceled within the given timeframe, a full refund will be processed within 5-7 business days.
If an order is canceled due to payment failure or fraud detection, the payment gateway may take additional processing time to return funds.
PRODUCT INFORMATION & AVAILABILITY
We strive to provide accurate product descriptions, including size, material, and colors. However, due to screen variations, slight differences may occur.
Availability of products is subject to stock levels and may change without notice.
Rivil Civil reserves the right to discontinue or change product designs and collections at any time.
We do not guarantee that all sizes and colors will be available at all times.
INTELLECTUAL PROPERTY
All website content, including images, logos, text, and designs, is the intellectual property of Rivil Civil.
Unauthorized use, reproduction, distribution, or modification of any content is strictly prohibited.
Users are not allowed to copy or resell any portion of our products or services without express permission.
PRIVACY POLICY
We collect customer data solely for order processing, personalized shopping experiences, and customer support.
Rivil Civil respects your privacy and ensures that personal information is kept confidential and not shared with third parties.
Payment transactions are securely encrypted, and no sensitive card details are stored on our servers.
By using our website, you agree to our [Privacy Policy].
USER RESPONSIBILITIES
Users must provide accurate and complete personal information for order fulfillment.
Any fraudulent activity, misuse of discounts, or violation of our terms may lead to order cancellation or account suspension.
Customers are responsible for safeguarding their login credentials and account details.
LIMITATION OF LIABILITY
Rivil Civil is not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or website.
Our liability is limited to the value of the purchased product.
We are not responsible for any allergies or skin reactions caused by materials used in our products. Customers are encouraged to review fabric composition before purchasing.
GOVERNING LAW & DISPUTES
These terms are governed by the laws of [Jurisdiction/Region].
In case of disputes, customers are encouraged to first contact us for an amicable resolution.
If a dispute cannot be resolved, it will be subject to the jurisdiction of the appropriate courts in [City/Region].
PAYMENT GATEWAY SECURITY
We use secure third-party payment gateways for all transactions.
All payment details are encrypted and processed through secure channels to prevent fraud.
Rivil Civil does not store sensitive payment information like credit/debit card details.
In case of payment failures, customers are advised to contact their bank or payment provider before reaching out to us.
CUSTOMER SUPPORT
Our support team is available to assist you with orders, exchanges, and queries.
Reach out to us via:
📧 Email: rivilcivil@gmail.com📞 Phone: +91 96488 57858🕒 Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM IST
CHANGES TO TERMS & CONDITIONS
Rivil Civil reserves the right to update or modify these terms at any time.
It is the responsibility of customers to review our Terms & Conditions periodically.
Continued use of our website and services indicates acceptance of the updated terms.
Thank you for shopping with Rivil Civil! By continuing to use our services, you agree to our Terms & Conditions.