Do I need an account to place an order?
No, you can shop at Rivil Civil without creating an account. However, registering with us allows you to track your orders, view your purchase history, and stay updated on new collections, exclusive offers, and events. Visit www.rivilcivil.com or contact us on WhatsApp at +91 96488 57858 for any assistance.
Do you offer customizations?
Yes! We provide customization on select garments, including size modifications to ensure the perfect fit. For customization requests, please contact us via www.rivilcivil.com or WhatsApp at +91 96488 57858.
Are the product colors displayed on the website accurate?
We strive to display colors as accurately as possible. However, slight variations may occur due to lighting effects or screen settings. Browse our latest designs at www.rivilcivil.com or reach out to us on WhatsApp at +91 96488 57858 for any queries.
Do you offer international shipping?
Yes, we ship across India and internationally. We work with leading logistics providers to ensure secure and timely delivery. For more details, visit www.rivilcivil.com or message us on WhatsApp at +91 96488 57858.
How can I order an item that is out of stock?
If a product is out of stock, you can contact us through www.rivilcivil.com or WhatsApp at +91 96488 57858. Our team will assist you with availability updates or possible restocks.
How do I track my order?
Once your order is shipped, we will send you an email with a tracking number. You can use it to monitor your shipment in real time. For further assistance, visit www.rivilcivil.com or contact us on WhatsApp at +91 96488 57858.
Can I cancel my order?
Yes, you can cancel your order within 24 hours of placing it without any extra charges. However, we do not offer refunds for canceled orders. Instead, we provide a credit note, which you can redeem within 4-5 working days. To request a cancellation, please contact us via www.rivilcivil.com or WhatsApp at +91 96488 57858.